All our technicians are trade school graduates who receive continuing education and ASE testing and certification in their specialty areas. Our staff has exceeded the most stringent requirements of the industry to achieve our status as a nationally recognized I-CAR Gold Class collision repair facility and a AAA rated Shop.
Quick Facts About Crystal Lake Automotive:
- All of our technicians are trade school graduates and Automotive Service Excellence (ASE) certified in their area of expertise.
- Our 39 employees have nearly 600 years of automotive experience.
- Our production technicians in both Mechanical and Body Repair have a cumulative 300 years experience in the automotive industry.
- Over half of our staff has been with us for over ten years.
Customer Service Team
April Deelstra
Customer Service Specialist
e) mortega@crystallakeautomotive.com
Serving our customers since 2020
Erin Lipinski
Customer Service Administrator
e) elipinski@crystallakeauto.com
Serving our customers since 2015
Mechanical Service Advisor Team
Kevin Derhaag, AAM
Senior Mechanical Service Advisor
e) kderhaag@crystallakeauto.com
Serving our customers since 1992
Mike Batton
Mechanical Service Advisor
e) mbatton@crystallakeauto.com
Serving our customers since 2005
Doreen Westlie
Mechanical Service Advisor
e) dwestlie@crystallakeauto.com
Serving our customers since 2015
Auto Body Team
Ron Zappetillo, AAM
Auto Body and Collision Manager
e) rzappetillo@crystallakeauto.com
Serving our customers since 2006
Scot Drotning, AAM
Production Specialist
e) sdrotning@crystallakeauto.com
Serving our customers since 1987
Mike Standfuss
Parts Procurement Specialist
e) mstandfuss@cryatallakeauto.com
Serving our customers since 2001
Michael Siegfried
Auto Body and Collision Specialist
e) msiegfried@crystallakeauto.com
Serving our customers since 2011
Daren Dykes
Auto Body and Collision Specialist
e) ddykes@crystallakeauto.com
Serving our customers since 2015
Jeremy Chlan
Auto Body and Collision Specialist
e) jchlan@crystallakeauto.com
Serving our customers since 2015
Mike Murphy
Auto Body and Collision Specialist
e) mmurphy@crystallakeauto.com
Serving our customers since 2016
Mark Goldman
Auto Body and Collision Specialist
e) mgoldman@crystallakeauto.com
Serving our customers since 2016
Administration
Todd Mellgren, AAM
General Manager
e) tmellgren@crystallakeauto.com
Serving our customers since 1995
